Shipping Policy
We work to process and ship HoverHelmets orders as quickly as possible.
Order Processing
Orders require processing before shipment. Processing times may be longer during holidays, promotions, product launches, or periods of high demand.
Delivery
Estimated delivery times are provided when available. Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Order Tracking
Once tracking information becomes available, it will be sent to the email address associated with your order.
Please allow some time for the carrier to update your tracking information after your package has shipped.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipped.
Lost or Damaged Packages
If your package appears to be significantly delayed or arrives damaged, contact us at helmets.hover@gmail.com with your order number and we’ll help review the situation.
Shipping Questions
For any other questions regarding shipping or delivery, contact us at helmets.hover@gmail.com.