Refund Policy
30-Day Returns
We want you to love your HoverHelmet. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return, your item must be returned in its original condition with all included parts and accessories.
To start a return, contact us at helmets.hover@gmail.com with your order number and reason for the return. Please contact us before sending your item back.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your HoverHelmet arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.
Include your order number along with photos or a video showing the issue so we can help resolve it.
Refunds
Once your approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Your bank or credit card provider may require additional time to process the refund.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipped.
Questions? Contact us at helmets.hover@gmail.com.